Flexsolar C120 Instruction Manual - Warranty Information

The Flexsolar C120 is a portable solar power station designed for outdoor and emergency use, featuring a 120W solar panel, lithium battery, multiple output ports (AC, DC, USB), LCD display, and built-in safety protections. This section details the warranty coverage, terms, conditions, and procedures for the Flexsolar C120 system. Below are key sections for warranty overview, coverage details, limitations, claims process, and support contacts.

Warranty Overview

Flexsolar provides a limited warranty for the C120 Portable Solar Power Station and its components against defects in materials and workmanship under normal use.

What is Covered

This warranty covers repairs or replacement of defective parts at Flexsolar's discretion.

1. Manufacturing Defects: Faulty materials or workmanship.
2. Battery Capacity: Battery holding less than 80% of original capacity within warranty period.
3. Solar Panel Output: Significant drop in power output below warranted levels.
4. Electronic Components: Failure of internal circuitry, ports, or display under normal use.

IMPORTANT! Proof of purchase (receipt/invoice) is required for all warranty claims. Keep your purchase documentation in a safe place.

What is Not Covered

The warranty does not cover damage resulting from misuse, accidents, unauthorized modifications, or normal wear and tear.

1. Damage from improper use (exceeding rated input/output, exposure to liquids, extreme temperatures).
2. Cosmetic damage (scratches, dents) that does not affect functionality.
3. Damage from unauthorized repairs or modifications.
4. Battery wear from normal depletion cycles beyond specified capacity loss.
5. Acts of nature (lightning, floods, fire) or power surges.
6. Use with non-Flexsolar accessories causing damage.
7. Products purchased from unauthorized retailers.

NOTE: Consumable parts like fuses are covered only if failure is due to manufacturing defect.

Warranty Period

• Start Date: Warranty begins from the date of original retail purchase.
• Solar Panel: 5-year limited warranty for materials and workmanship; 5-year performance warranty (90% power output).
• Power Station Unit: 2-year limited warranty for the main unit including battery and electronics.
• Transferability: This warranty is transferable to subsequent owners within the original warranty period, provided proof of original purchase is supplied.
• Warranty Extension: Optional extended warranty may be available for purchase separately.

How to Make a Claim

Follow these steps to request warranty service:

1. Contact Support: Visit www.flexsolar.com/support or call 1-800-FLEXSOLAR to obtain a Return Merchandise Authorization (RMA) number. Do not send product without RMA.
2. Prepare Product: Pack the unit securely in its original packaging or equivalent with all accessories.
3. Include Documentation: Enclose a copy of your purchase receipt and the completed warranty claim form (available online).
4. Ship to Service Center: Send the package prepaid and insured to the address provided with your RMA.
5. Evaluation: Flexsolar will evaluate the product within 10 business days of receipt and notify you of the outcome.

Tip: Backup any data if applicable before sending for service. Flexsolar is not responsible for data loss.

Limitations of Liability

Flexsolar's liability is limited to the repair or replacement of defective products as described in this warranty.

1. This warranty is your exclusive remedy and replaces all other warranties, express or implied.
2. Flexsolar shall not be liable for any indirect, incidental, or consequential damages.
3. Some states/countries do not allow limitations on implied warranties or exclusion of incidental damages, so these limitations may not apply to you.

Legal Note: This warranty gives you specific legal rights, and you may also have other rights which vary by jurisdiction.

Obtaining Service

Authorized service centers are available in North America and select international locations.

1. In-Warranty Service: Contact Flexsolar support first for RMA and shipping instructions.
2. Out-of-Warranty Service: Paid repair services are available. Contact support for a cost estimate.
3. Service Turnaround: Typical repair time is 2-3 weeks from receipt at service center.
4. Replacement Units: If repair is not possible, a functionally equivalent refurbished unit may be provided.

WARNING! Attempting self-repair or using unauthorized service voids the warranty.

International Warranty

For products purchased outside the country of origin, warranty terms may vary.

1. Products purchased in one country may need to be serviced in that country.
2. Contact local distributor for specific international warranty policies.
3. Shipping costs for international warranty claims are typically the responsibility of the customer.
4. Voltage compatibility and certification (CE, FCC, etc.) are region-specific.

Note: Check with your local retailer for warranty details specific to your region.

Contact Information

For Latest Information: Always check the Flexsolar website for updated warranty policies and contact information.